GLOBAL PRIVACY POLICY
Date of Last Update: April 1st, 2026
This Global Privacy Policy (“Policy”) explains how we collect, use, disclose, and protect personal information obtained from individuals who visit our website or otherwise engage with us in connection with the services we provide. This Policy applies to all individuals in all regions where we operate (“users,” “consumers,” “data subjects,” or “you”).
Information We Collect
We collect information that identifies, relates to, or could reasonably be linked with a particular consumer or data subject (“Personal Information” or “Personal Data”), including:
- Identifiers: Real name, IP address, email address, unique device identifiers, login information, or similar identifiers.
- Customer and Vendor Records: Address, telephone number, or financial information.
- Web & Ad Interactions: pages visited, links clicked, mouse movements, and your interaction with our advertisements on third-party sites.
- Analytics Data: Information about your browser type, operating system, and how you navigate our website.
Note: We do not knowingly collect Personal Information from individuals under 16. If we become aware of such data, it will be deleted promptly.
Note: Some of the information we collect, such as race, health information, or other protected classifications, is considered sensitive and subject to additional protections under applicable law.
How and Why We Collect Your Information
- Directly from you. We collect Personal Information you provide when you complete forms on our website, request information or support, purchase our products or services, or supply products or services to us.
- From third parties. We may receive Personal Information from service providers, subcontractors, vendors, and other business partners who assist us in delivering, supporting, or improving our operations.
- Through cookies. We, along with our third-party partners, use cookies and pixels to collect information about your interactions with our website. Depending on where you are geographically located you may be given the option to (i) opt-out by clicking “Do Not Sell or Share My Personal Information through our cookie banner or (ii) explicitly consent to the deployment of non-essential cookies through our cookie banner.
- The cookies that we use are classified as follows:
- Necessary
- Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
- Statistics
- Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
- Preferences
- Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
- Marketing
- Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.
- Unclassified
- Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.
- Our website supports the Global Privacy Control (GPC) signal. If your browser or extension is configured to send a GPC signal, we will treat this as a valid opt-out preference for the sale or sharing of your personal information for targeted advertising purposes under applicable privacy laws.
Lawful Basis for Processing
We rely on the following lawful bases to process your Personal Information:
- Consent: When you have explicitly agreed to let us process your data for a specific purpose.
- Contractual Necessity: When processing is necessary to perform a contract with you, such as providing requested goods or services.
- Legal Obligation: When we must comply with law enforcement requests, court orders, or government regulations.
- Legitimate Interests: For legitimate business purposes, such as recruitment and responding to inquiries.
Use of Personal Information
We may use your Personal Information for the following business purposes :
- To communicate with customers and partners
- To process orders, payments, and purchases
- To provide customer support and respond to inquiries
- To send updates, marketing, or promotional communications (with consent where required)
- To improve our products, services, and operations
- To comply with legal obligations and enforce agreements
- To protect against fraud, unauthorized access, or security risks
- For legitimate business interests, such as internal administration, operational efficiency, or business development
- For any other purposes disclosed to you at the time of collection or with your consent
5. Disclosure and Protection of Personal Information
We use a combination of technical, physical, and administrative safeguards to help protect Personal Information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. These measures are designed to be appropriate to the nature of the Personal Information and the risks associated with its processing.
While we work hard to protect your information, no security measures can guarantee complete protection against unauthorized access or misuse. If we become aware of a potential or actual breach involving Personal Information, we maintain internal procedures to investigate and respond, including providing any notifications to you or relevant regulators as required by applicable law.
6. Data Retention
We retain Personal Information only as long as necessary to provide our products/services, comply with applicable legal obligations, or for legitimate business purposes. Once the information is no longer needed, it is securely deleted or anonymized.
7. Your Global Privacy Rights
Depending on your residency (such as California or the EU/EEA), you possess specific rights regarding your Personal Information.
If you are an EU/EEA resident (GDPR):
- Right to Access / Know: Request details about the Personal Data we hold about you.
- Right to Rectification / Correct: Request that we correct inaccurate Personal Data.
- Right to Erasure / Delete: Request deletion of your Personal Data, subject to certain exceptions.
- Right to Restrict or Object to Processing: Object to our processing or request limits on how your data is used.
- Right to Data Portability: Receive your Personal Data in a structured, commonly used, machine-readable format.
If you are a California resident (CPRA/CCPA):
- Right to Know / Access: Request details about the Personal Information we have collected about you.
- Right to Delete: Request that we delete the Personal Information we have collected, subject to exceptions.
- Right to Correct: Request correction of inaccurate Personal Information.
- Right to Limit Use of Sensitive Personal Information: Direct us to limit use or disclosure of your sensitive data.
- Right to Opt-Out of Sale: You may opt out of the sale of your Personal Information.
- Right to Non-Discrimination: Exercising your privacy rights will not result in discriminatory treatment.
- Right to Data Portability: Receive your Personal Information in a structured, machine-readable format.
8. Exercising Your Rights
To make a verifiable request pursuant to your rights, please contact us using one of the following methods:
- Email: legal@astranis.com
- Address: 575 20th Street, San Francisco, CA 94107; Attn: Legal Dept.
We cannot respond to your request if we cannot reasonably verify your identity or authority to make the request. We endeavor to respond within thirty (30) days of receipt.
9. Supervisory Authority
If you are located in the EU/EEA and believe our processing of your Personal Data violates data protection laws, you have the right to lodge a complaint with your local supervisory authority.
10. Changes to this Policy
We may make changes to this Policy. You should review this Policy periodically to keep up to date on our most current policies and practices.
